Privacy Policy - Big Store - Online Grocery Shopping in Kathmandu, Nepal

Privacy Policy

Our website is a platform for purchasing the daily utility product. Only authentic buyers on this website can get access to this service, after obtaining the registration process, under the procedures as determined by us. We respect and assure your confidentiality and security of your personal information which you have submitted to our website. To protect the user’s privacy seriously, we follow the data protection law according to the Government of Nepal because whenever you choose our website for your purchase, you need to enter some of your details and get bound to our Privacy Policy. Hence, every user is requested to go through the following Privacy Policy terms before using our services and understand the provisions set out herein before submitting any Sensitive Personal Data or Information to our web portal.

Confidentiality and Data Security

We assure confidentiality and data security through a reliable security system to protect your information in a secure server that cannot be accessed by any unauthorized users regarding using random passwords to access your page. We are fully accountable towards the user’s data security and we may retain your information for the reasonable purpose or if any law requires in case of accidental loss of data or destruction and damage, yet we cannot fully ensure the complete security of data and information due to presence of a vulnerability on internet. We will be limiting the access of use of the data only within our employees for implementing the services to our users.

Submission of your personal information and its use

We will be requiring some of the personal details of the user for the purchasing process through our website. When you wish to make a purchase of goods from our mart, there you need to make a registration providing certain information about yourself which includes your full name and contact address (phone/ email/ residence) and likewise. But the user doesn’t have to give personal information during website visits only.

User’s right to their personal information The user can see their details and also can make changes for more accuracy and be up-to-date. But for changing your email address, you have to contact us at And you are free to unsubscribe from the notifications from us.

After collecting your personal information, we will be using them for-

  • Provide and get delivered the products that have been requested.
  • Reply to the queries.
  • Notify regarding sales, new products/services, or discount offers.
  • Make your active participation with us.

We may disclose the user’s identity on our page in case of feedback for the product as a review. But we assure you that we will never sell or misuse the user’s information to any other third party in any case without your consent except in the merger of the mart with other marts.

User’s right to their personal information.

We, sometimes, send requests for your feedback about our products and services. The responses/feedback from users will help us betterment of the services for you. If you are a registered user, we may send notifications regarding special offers, promotional offers, discounts, and sales.

Age bar

There is no age bar using this website but the user should know and understand the website and its processes. There is an age bar for the liquor section. Using the liquor section, the user must be eighteen plus (18+) years old. If any proof comes to our attention that the user in the liquor section is under the age of eighteen, we will terminate the account/registration.

Our right to the privacy policy

We reserve the right to revise the privacy policy at any time. If we feel a necessity regarding modification, revising the service providing process, adding or deleting any subject, or any other issue we may revise the policy. For this revision, we may or may not notify the users. So, we request the users to go through the privacy policy frequently. We assume that your use of our website is your understanding and agreement of our policy and acceptance of it.

Furthermore, you also have the right to ask us to delete your data held by us. In the event you wish to have your data deleted, you may contact our customer services to request deletion of your account. Once you have submitted in Deletion Request, we will take fifteen (15) working days from the receipt of your Deletion Request to delete your data.